Ask the Digital Guy
Please use this form to submit any "Ask the Digital Guy" requests you have for support information. Please understand that if you wish to have priority service, you can always purchase Consulting time from our PayPal store - that puts you at the top of the response list!
I do my best to answer questions, but there's only so many hours in the day!
In order to help me help you, please provide the following information:
Mac or PC CPU Type: (MacIntel, G4, G5 dual/quad, Pentium 3, Pentium 4, AMD, etc..)
Computer Model - Mac Pro, Mac Book Pro, Power Mac, PowerBook, iMac, PC, PC Laptop )
Processor Speed (2.0 GHz, 2.5 GHz, 3 GHz, DUal 2.5, Quad core 8-core)
RAM: (500 MB 2 GB, etc)
Authoring software: DVD Studio Pro, iDVD, Sonic Scenarist, DIDIt!, Adobe Encore, Ulead DVD Movie Factory,
Application Version (1.0, 2.x, 3.x 4.0.2, 4.0.3, 4.1)
OS: (Mac OS 10.3.9, 10.4.3, 10.4.5, Win XP Sp1, SP2, etc) - I DO NOT do Vista
Compressor: (1.0, 2.0, 2.1 etc)
QuickTime: (6.5, 7.0, 7.1 etc)
Any other apps that are involved, please list - i.e.
BitVice, CompressionMaster, MegaPEG.X, Cinematize, , DVDxDV, etc...
 = Required
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